FAQ
Where is Android-Sync
It is here, in your system tray.
Try to double click on the green icon!
Nothing happened when connecting my phone to the USB port
Please make sure to TURN ON the [USB debugging] option first, before connecting your Android device to the PC.
The steps of turning on the [USB debugging] option may various from different devices.
If you can find the [USB Mass Storage] option in your Android settings, please make sure it is TURNED OFF.
Duplicated items after sync
This may happen if you are upgrading from an older version of Android-Sync, or using Android-Sync for the first time. Please try to delete the duplicated items from your Outlook, then sync again.
Where are my tasks and notes synced to?
Please run these two apps from your Android phone.
Contacts do not appear after sync
Please check the [Display options] / [Contacts to display] / [Categories] settings in the Android Contacts application.
New contacts / events do not synced back to Outlook
When creating new entries in the Android contacts or calendar application, please make sure to choose the correct account to save them.
How to install the ADB Driver
Android-Sync connection wizard can help you to download and install the proper ADB drivers for your android phone. Or you may try to search it from your android phone’s manufacturer homepage for supports.
Not enough system resources error
You need to ensure that the [Personal Folder] is set as the default data file under [Mail] settings in Windows [Control Panel]. To Do this, please follow these instructions:
1. Open [Control Panel]
2. Double click on [Mail]
3. Click on [Email Account] or [Data Files]
4. From the dialog window, select the [Data Files] tab
5. Select the correct data file and click [Set as Default] as the following screen shot:
Non-English characters garbled
PLEASE BACKUP YOUR CONTACTS AND APPOINTMENTS FIRST! THE GARBLED CHARACTERS MAY TRANSFER BACK TO YOUR OUTLOOK AFTER THE LANGUAGE AND REGION SETTING IS CHANGED.
Non-English characters turns into “?” after sync.
You need to correct the “Language and Region” settings from the Windows Control Panel.
1. Open the Control Panel from Windows. And click on the “Clock, Language and Region”.
2. Click on the “Region and Language”.
3. In the new window, choose the correct language and country from the “Format” field.
4. PLEASE MAKE A BACKUP OF YOUR CONTACTS AND APPOINTMENTS BEFORE TRYING TO SYNC AGAIN.
